Frequently asked questions

What is voice shopping?

Voice commerce or voice shopping refers to purchase of products or services using a voice assistant, or the involvement of a voice assistant somewhere in the consumer buying cycle – like during search, discovery, consideration, or purchase.



How does voice commerce/shopping work?

Voice commerce makes use of advancements in voice recognition and leverages interfacing apps, such as Amazon’s Alexa, Google Assistant, and Apple’s Siri to communicate a customer’s voice to the processing bot, and then receiving responses, which are then converted to voice and played for the customer, creating an instantly engaging experience.



Which are the most popular voice assistants?

Alexa,Siri, Google Assistant.



What are the advantages of voice commerce/shopping?

You don’t need to use a computer, a keyboard, or a mouse to shop via voice commerce. The experience is more direct, engaging, and less time consuming since you are unlikely to get distracted or lost browsing through products. With voice commerce, you get to ask exactly what you want and have it ordered within minutes.



What are the challenges/disadvantages of voice commerce?

a.Language Limitations b.Making interactions more human c.Knowledge gap d.Lack of trust e.Privacy concerns



How has the adoption of voice shopping been?

Voice commerce has the potential to be a game-changer for B2C and B2B e-commerce, once the barriers to adoption are overcome. According to Google, 20% of all searches are already made via voice commands. Currently, the voice technology user base in the U.S. alone accounts for 42.7% of the population. Econsultancy forecasts that by 2020, voice commerce will account for half of all online searches. It is even expected to become a part of the brick-and-mortar shopping experience, allowing people to search for things online and in stores, just as they’d interact with a store clerk.



How to get started with voice commerce for my store?

a. Create your Voicefront account b. Login with your Shopify account and approve the requested permissions. c. Customize your brand messages (such as the post-sale ‘Thank You’ message) d. Go live.



How does using voice commerce benefit me and my business?

a. Convenience b. Speed of purchase c. Personalizing buying experiences d. 24/7 Availability